Shipping and Returns Policy
We ship out all packages, insured, via UPS Ground within 2 business days. If a package arrives damaged, please do not accept delivery of it. UPS will contact us and we will expedite shipment of replacement product to you as soon as possible. For all other returns: please contact us to arrange for the shipment of replacement product. We are not responsible for the disappearance of items that occurs after UPS makes delivery.
Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.
How Taylor Brothers Uses Your Personal Information
This policy covers how Taylor Brothers treats personal information that Taylor Brothers collects and receives, including information related to your past use or purchase of Taylor Brothers products and services. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available.
This policy does not apply to the practices of companies that Taylor Brothers does not own or control, or to people that Taylor Brothers does not employ or manage.
Information Collection & Use
Taylor Brothers collects personal information when you do business with us. When you register or purchase products online or on the phone, we ask for information such as your name, email address, billing address, phone number, and Credit/Debit Card Information.
Taylor Brothers uses this information for the following general purposes: to fulfill orders, create or improve advertising and web content, and contact you.
Information Sharing & Disclosure
Taylor Brothers does not rent, sell, or share personal information about you with other people or non-affiliated companies except to provide products or services you’ve requested, when we have your permission, or under the following circumstances:
- We provide the information to trusted partners who work on behalf of or with Taylor Brothers under confidentiality agreements. These companies may use your personal information to help Taylor Brothers communicate with you about offers from Taylor Brothers and our marketing partners. However, these companies do not have any independent right to share this information.
- We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.
Confidentiality and Security
We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.
Taylor Brothers may update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your Taylor Brothers account or by placing a prominent notice on our site.
Questions and Suggestions
If you have questions, suggestions, or wish to make a complaint, you can contact us at:
Taylor Brothers Inc.
PO Box 271
Meriden, NH 03770
Effective Date: August 1, 2011